Privacy Policy

This policy explains how Fenix Interiors handles personal information submitted through this website. Fenix Interiors is the data controller for that information.

Information we collect

When you complete the enquiry form we collect your name, email address, telephone number, property postcode, details of the work you are considering, your preferred timescale, an optional indicative budget, your preferred contact method and any photographs or plans you choose to upload.

Why we use it

We use these details only to respond to your enquiry, arrange an initial conversation and, where relevant, prepare an outline of the proposed work. The lawful basis is your consent, given when you submit the form, and our legitimate interest in responding to enquiries about our services.

Storage and retention

Enquiries are stored securely in our hosted database and file storage, accessible only to Fenix Interiors. We keep enquiry records for as long as needed to deal with the enquiry and any resulting project, and for a reasonable period afterwards for our business records.

Sharing

We do not sell your information. We may share relevant details with trades or professionals working on your project where this is necessary to progress the work, and with our hosting and infrastructure providers who process data on our behalf.

Your rights

Under UK GDPR you may request access to your information, ask for it to be corrected or erased, object to or restrict its use, or withdraw your consent at any time. To do so, telephone 07874 450167. You may also complain to the Information Commissioner's Office at ico.org.uk.

Cookies

This website does not use tracking or advertising cookies. Only technical storage necessary for the website to function is used.